Homebuilders might be dealing with more than one client at a time. This can make the overall communication process between home builders and their clients a bit difficult. Client management for them is an imperative element to build brand loyalty.
Therefore, businesses look for solutions to improve the client management system one of which is using mobile apps. We have a mobile app for almost everything these days, so why not use it to manage relationships with your clients?
Let's discuss how you can simplify client management with an app. We will also let you know some top applications home builders can use to manage their clientele. But, let's take a gander at what client management is.
What Does Client Management Mean?
Client management entails methods to check the coordination process between the client and the company. For homebuilders, managing good client communication is vital to keep them up-to-date about their project's progress. Companies focus on building long-term relationships with their clients.
Many home building companies tend to create a long-term working bond with their clients to increase brand loyalty, boost awareness, and other purposes. In a nutshell, the company aims to build a trusting relationship with its clientele through client management.
Client Management for Home Builders Using an App
With an idea about client management, let's move on to how you can do it through an app.
Firstly, clear communication is vital to ensure that you and your clients are on the same page. If you want to manage your clients' expectations, you need to have a clear and effective communication method with them. The main reason why conflicts arise is due to confusion.
The prime example of this is not telling about changes in the building materials. With the help of a client management app, you can communicate all project details to the relevant clients. The apps also allow homebuilders to have real-time communication with their clients, ensuring there is no confusion.
Also, you might have to face issues when clients have to choose the products, materials, or any other options for their homes. With the app, you can give your clients all the items they need in one place. Doing so will help you and your client save time and avoid miscommunications.
Honesty and transparency are vital elements in building a long-term relationship with your client. Homebuilders are often dealing with numerous projects at the time, which means they can face delays in completing some of them. However, they are not transparent about it to their clients.
A delay in the project's deadline will never leave a good impression of your business to the clients. Plus, if you are not transparent about it, it will leave the clients unhappy. So, to solve this problem, we need to get to the core first. Usually, the delay in the deadlines is due to not setting the right expectations.
Since you don't have any client management app to set deadlines and expectations, you have landed into this problem. With the help of an app, you can create a schedule to deliver the project to the client on time. It will make things easier for home builders as well to manage things efficiently.
Both the homebuilders and clients will know about the schedule, leading to more transparency. Even if there is a small hiccup and it causes a delay in the project completion, you can explain to the clients the reason for it. Therefore, your homebuilder business can streamline client management with an app.
Once the project is complete, following up with the clients is vital to ensure you build a strong relationship with them. However, homebuilders might not remember it due to the extensive workload. Stats show customers are likely to stick with businesses that have better customer support and feedback options.
Therefore, a client management app can play a crucial role here by sending clients the option to give feedback. By getting feedbacks and reviews from your clients, homebuilders can:
- Boost customer loyalty
- Gain new customers due to good word of mouth
- Understand their clients' preferences in a much better way
- Improve their relationship with your clients
- Increase the clients' satisfaction and enhances their overall experience of doing business with you
- Opportunities for continuous learning since you can get to know about new things from clients
Best Client Management App for Home Builders
There is an ocean of client management apps for home builders out there. You should choose the one depending on your customers' and business' needs. To make things easy for you, here are some best mobile apps homebuilders can use for client management.
One of the best apps for client management is Zoho. It helps you manage and build strong relationships with your clients on the go. Homebuilders can access insights into the difficulties that their clients are facing. The Zoho application is available on iOS and Google play store.
Another popular app available for homebuilders for client management is HubSpot. You can keep an eye on the performance of your various client engagement campaigns and track your clients' information. The app is available on iOS and Google. Homebuilders can choose a free plan or a paid one, depending on their business needs.
If you are looking for a one-stop solution for client management, then Agile is the best mobile app for your homebuilding business. You can get updates about pending tasks, run email campaigns, and do many other things using the amazing features Agile offers.
Choose a Revolutionary Digital Solution for Your Business
Client management is a vital aspect of your business, but so is cash flow management. And for that, you need VERGO to help your business streamline core business operations in no time. It helps you with invoicing, business expenses, and much more. With VERGO on your side, you can simplify your homebuilding business processes.
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